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Desktop Support Technician (Field Support)

Hillside, NJ
Located in Hillside, NJ, we are searching for a full-time Desktop Support Specialist.  You will possess at 5+ years of experience.  Desktop Support experience is required as is basic networking support skills.  You must have excellent experience working with customers.  This is a hands-on role that includes experience with troubleshooting, hardware and Desktop Support.
 
REQUIREMENTS 
  • Laptop/desktop hardware experience, technical training, or equivalent combination of education and technical experience across multiple device platforms.
  • Strong communication skills, organizational skills, and time management skills
  • They must be customer service oriented and have the ability to clearly document solutions so as to assist in the building of a Knowledge Base.
  • Strong troubleshooting and critical thinking skills.
  • Able to handle more than one responsibility at a time and work under deadline pressures while maintaining a professional working environment
  • Physically able to lift and move Enterprise and Client technology hardware in our environments
  • 5+ years of experience
 
RESPONSIBILITIES
  • IT service delivery both desk side and remotely; break/fix on all district laptop/desktop devices as well as district printers not under service contract.
  • Perform troubleshooting, parts replacement, system upgrades and basic deployments & repair on Client Assets onsite and remote locations
  • Identify potential issues that could adversely impact End User experience and follow through on action steps
  • Ensure comprehensive, accurate inventory data is collected on all district devices handled and assigned to assess
  • Basic installation and maintenance to technical products

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