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Helpdesk Support - Tier I

Location: Temecula, CA, United States
Job # 9763221
We are searching for a full-time Helpdesk professional. You will provide overall support and maintenance of the Company PCs, printers, mobile devices and computer peripherals. Additionally, you will possess the following:
 
RESPONSIBILITIES
  • First level Help Desk support for incoming calls pertaining to PC, phone, printer, tablet, network, and other software support issues.
  • Apply software patches and operating system updates to PCs.
  • Provides maintenance and repair for PCs, monitors, printers and other computer peripherals.
  • Provides support for mobile devices, including mobile phones and tablets, and scanners
  • Provides user account password resets and unlocks on Active Directory
  • Prepares and maintains documentation of common support processes.
  • Maintains Ticketing on WebHelpdesk application
  • Work with vendors to resolve technical problems with desktop computing equipment and software.
  • Remote support for domestic and international sales team
  • Handle virus infection and prevention
QUALIFICATIONS
  • Self-starter, with good time management skills.
  • Effectively communicate with end users, vendors, business partners, and corporate executives.
  • Good problem solving, diagnostic and troubleshooting skills.
  • Ability to work independently and within a team.
  • Ability to work with cross functional teams.
  • Ability to provide written instructions to users, and maintain documentation library criteria.
 
Education & Skills:
  • 4 years or more desktop support experience
  • A+ certification
  • Good understanding of LAN and WAN networking.
  • Experience working with PC hardware and components.
  • Extended experience with Windows 7 ,8, 10 OS administration.
  • Excellent written and verbal communication skills.
 
 
 
 
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